Refund & Cancellation Policy

This policy explains how cancellations and refunds work for payments made on Wedza (wedza.in, the Wedza app, the Wedza Partner app and the Wedza Partner Portal). All online payments are processed securely by Razorpay.

1. Wedza Partner plans (for event businesses)

• A Wedza Partner plan starts as soon as the payment succeeds and keeps your business profile live on Wedza for the plan's duration.
• Plans are digital services that start immediately, so a plan that has started is not refundable, except as described below.
• If you were charged but your plan did not start, or you were charged twice for the same plan, contact us and we will either activate the plan or refund the extra payment in full.
• You can switch to another plan at any time. The new plan starts right away and replaces the current one; the unused part of the earlier plan is not refunded.
• Plans bought through the Apple App Store are billed by Apple and follow Apple's refund rules. Request those refunds from Apple.

2. Offers that need proof (for example the Jailer 2 offer)

• Some offer plans ask you to upload proof, such as a movie ticket, before you pay. Your plan starts as soon as you pay, and we check the proof afterwards.
• If the proof is not valid, we cancel the offer plan and refund the full amount you paid to the same payment method.

3. Lifetime plans

• If you buy a lifetime plan (for example the ₹9 Jailer 2 offer), you must complete your KYC (business and identity verification) and add at least one service to your Wedza Partner profile within 6 months of your payment date.
• If either step is not done within 6 months, the lifetime plan is cancelled automatically and your profile stops showing on Wedza.
• A lifetime plan cancelled this way is not refunded. The amount you paid, including the ₹9 offer price, is not returned.
• Once both steps are done, the plan stays active for life, with no expiry and no renewal fee.
• If you need help with KYC or adding a service, schedule a call with the Wedza team before the 6 months are up.
• This is separate from the proof check in section 2: if your proof is not valid, the plan is cancelled and refunded in full.

4. Customer bookings

• When you book an event partner on Wedza, the cancellation terms shown for that booking apply.
• If a booking is cancelled and a refund is due under those terms, or a partner cancels or cannot deliver the service, the refund goes back to your original payment method.

5. How long a refund takes

Once a refund is approved, we start it within 2 working days. Razorpay sends it to the original payment method (UPI, card, net banking or wallet), and it usually reaches your account within 5 to 7 working days, depending on your bank.

6. How to ask for a refund or cancellation

• Wedza partners: schedule a call with the Wedza team using your registered phone number. Calls are only for registered partners.
• Customers: open the Wedza app, go to Contact us and tap Chat with us. Our team will contact you there.

Keep the payment date and amount, and the Razorpay payment ID if you have it, ready. We reply within 2 working days.