Account Deletion Policy

Effective date: 29 July 2026

Wedza users may request deletion of their account and associated personal data at any time.

Delete Your Account in the Wedza App

To request account deletion from the Wedza user app:

1. Open the Wedza app.
2. Go to My Account.
3. Select Delete Account.
4. Review the deletion notice.
5. Confirm your request.

You may be asked to verify your identity before the request is processed.

Request Deletion Through Support

If you cannot access the app, send an account-deletion request to:

Email: support@wedza.in
Subject: Wedza Account Deletion Request

Include the mobile number or email address associated with your Wedza account. For your security, we may request additional information to confirm account ownership. Do not send passwords, OTPs, card numbers, CVVs, or UPI PINs.

What Will Be Deleted

After verification, Wedza will delete or anonymize information associated with your account, including where applicable:

• Profile and account information
• Saved addresses
• Profile photographs
• Chat and support information
• Reviews and uploaded images
• Notification information
• Saved preferences
• Other personal information linked to the account

Deleting the Wedza app from your device does not automatically delete your account.

Information We May Retain

Certain information may be retained when required for legal, regulatory, tax, accounting, fraud-prevention, security, or dispute-resolution purposes. This may include limited booking, transaction, payment-status, invoice, refund, and complaint records.

Any retained information will be restricted to the required purpose and deleted or anonymized when it is no longer necessary.

Processing Time

We aim to process verified deletion requests within 30 days. We will notify you if additional time is required due to legal obligations or the complexity of the request.

Effect of Account Deletion

Account deletion is permanent. After deletion:

• You will no longer be able to access your account.
• Your saved information and booking history may no longer be available.
• Active bookings, payments, refunds, or disputes may need to be resolved first.
• Deleted information may not be recoverable.
• You may create a new account later, but previous account information may not be restored.

Contact Us

For questions about account deletion:

Wedza Support
Email: support@wedza.in
Website: https://wedza.in